FAQ

Check-in is available from 2:00 pm, while check-out must be completed by 11:00 am.

The reception is open from 7:00 am to 11:00 pm. A night guard is always on duty at the Emme Palace Hotel & Spa overnight.

Italian, English, Spanish and French

Emme Palace Hotel & Spa is located in the heart of Orvieto’s historic centre, in a convenient and easily accessible location. Guests arriving by train can travel to Orvieto railway station and reach the historic centre in just a few minutes by funicular, or continue by taxi. The hotel is also easily accessible by car, thanks to convenient road connections to Orvieto.

Parking is available and is included in the reservation for guests staying in Junior Suites and Suites. For Comfort, Superior and Deluxe rooms, parking can be added as an extra service at a cost of €30 per day. The service is subject to availability and must be reserved in advance.

Yes.

The common areas and the lift are fully accessible. The hotel also has two specially equipped rooms designed to accommodate guests with specific accessibility needs. The only area of the Emme Palace Hotel & Spa that is not fully accessible is the Spa.

Yes, Wi-Fi is available in all rooms and common areas.

No, pets are not allowed at the Emme Palace Hotel & Spa.

Yes.

King-size bed, full soundproofing, walk-in shower, tea and herbal tea station, flat-screen Smart TV, bathrobe and slippers, mini fridge with water, safe and high-speed Wi-Fi.

Yes, the city tax is €2.50 per person, per night.

Visa, Mastercard and American Express.

Check-in takes place in person with dedicated staff.

Yes, early check-in can be requested subject to availability and prior agreement with the Emme Palace Hotel & Spa. A supplement of €15 applies for each additional hour before the standard check-in time.

Yes, late check-out can be requested subject to availability and prior agreement with the Emme Palace Hotel & Spa. A supplement of €15 applies for each additional hour after the standard check-out time.

The reception is open from 7:00 am to 11:00 pm.

No, the hotel does not operate its own shuttle service.

Yes, electric vehicles can be charged using a Schuko socket. There is no dedicated charging station, so guests must use their own charging cable/equipment compatible with the socket.

Yes. Children aged 0 to 3 stay free of charge; children aged 4 to 12 are charged a supplement of €50 per child, per night; from the age of 13, children are considered adults and a supplement of €80 per person, per night applies.

Yes, they are available at no additional cost.

Yes, the hotel has two specially equipped, fully accessible rooms designed to provide guests with maximum comfort and independence.

Yes, breakfast is included with all room types. Room-service breakfast is also available for an additional charge of €15.

Breakfast is available every day from 7:30 am to 10:30 am.

In the breakfast room on the ground floor of the Emme Palace Hotel & Spa.

A continental breakfast with sweet and savoury options.

Yes, a range of dietary options can be provided on request, including choices for guests who require gluten-free, vegetarian or vegan meals.

There is no restaurant.

Yes, the bar is open from 2:00 PM to 9:00 PM.

Yes. The wellness circuit lasts 1 hour and 30 minutes and is included for guests staying in Junior Suites and Suites. For Comfort, Superior and Deluxe rooms, access can be added for €40 per person, per session. Advance booking is required, and access is not permitted for guests under the age of 16.

The Spa is open every day from 2:00 pm to 8:00 pm.

Yes, all guests will find a bathrobe and slippers in their room.

There is an indoor whirlpool pool within the Spa.

The whirlpool pool is part of the wellness circuit and therefore follows the Spa opening hours, from 2:00 pm to 8:00 pm.

The hotel provides towels for use during the wellness circuit

Yes.

The gym is open 24/7.

Concierge service is not available.

We do not book tours and excursions directly, but the reception team is always available to offer recommendations and assist guests.

It is not possible to organize events or weddings.

Yes.

The Emme Palace Hotel & Spa offers a range of services for business guests, starting with a meeting room that can accommodate approximately 50-55 people and is equipped with state-of-the-art technology. The room can be arranged in different layouts depending on the needs of the event, including U-shape, theatre-style, boardroom-style and other customised configurations. Meetings and events can also be complemented with light lunch, coffee break and coffee station services, providing guests with a complete and comfortable experience.